20+ years in the telecommunications on the operations side in a 24×7 production environment and in a management capacity.
- Negotiating with carriers, resolving disputes, solving complex issues
- Strong leadership ability; managing individuals across global spanning teams. Personable & effective at motivating others to meet and exceed goals
- Customer advocate; gathering customer requirements and delivering custom solutions to meet their needs
- Oversees full-cycle architecture, design, implementation and operations/maintenance coverage
- Extensive experience managing IP PBX solutions
- Certifications: ITIL V2 and V3; CCNA and CCDA